Shipping Policy

Shipping Policy

At VLANDHQ, we are committed to providing a seamless and efficient shopping experience. We partner with trusted carriers to ensure fast, secure, and trackable deliveries, no matter where you are.

Order Processing:Handling time

Orders will be processed within 1-2 business days(Handling time), excluding weekends and holidays. If there are any significant delays with your order, we will promptly notify you via email.

Shipping Duration and Costs:

United States, Germany,Austria,Belgium,Czechia,France,Italy,Netherlands,Poland,Portugal,Spain,Switzerland,United Kingdom,Australia,Canada.

For destinations outside these regions, shipping fees may apply. If you are unsure about shipping availability to your location, please check our shipping rates at checkout or contact us at vlandhq@gmail.com

Shipping Method	Transit Time	Costs
Free Shipping	2-4 Business Days	Free

We regret to inform you that we are unable to ship to P.O. boxes, APO, or FPO addresses at this time. Additionally, if your country is not listed above, we are unable to fulfill orders to that location. Any orders placed for unlisted countries will be automatically canceled.

Total delivery time:3-6 business days.

Shipping Notice:

Please note that unforeseen circumstances, such as natural disasters, holidays, and severe weather conditions, may occasionally cause delivery delays. During peak seasons or customs inspections, delivery times may be extended, with possible delays of up to 5 business days in some cases. While we strive to ensure timely delivery of your order, please understand that we cannot be held responsible for delays or delivery failures caused by circumstances beyond our control.

Order Tracking:

Once your order is shipped, you will receive a tracking number and carrier details within 2-3 business days. If you need assistance tracking your order, please use one of the following methods to resolve the issue:

Tracking Method	Details
Order Confirmation Email	Includes tracking number & carrier info
Carrier’s Website	Use tracking number for real-time updates
Customer Service	Please contact us via email at: vlandhq@gmail.com.

Order Cancellation:

You can cancel your order by sending an email to vlandhq@gmail.com on the same day of purchase without any penalty. If your item has already been shipped, you can return it according to our return policy (shipping costs apply). Alternatively, you can contact us at vlandhq@gmail.com with the subject line "CANCEL" for assistance.

Address Correction:

If you entered an incorrect shipping address, please reply to your order confirmation email with the correct details or notify us immediately via email at vlandhq@gmail.com. Address corrections will be accepted within 24 hours.

Other Fees: Duties & Sales Taxes：

We do not charge duties or sales taxes separately. For any questions, feel free to contact us at vlandhq@gmail.com.

Regarding whether to charge a re-listing fee:

Please carefully refer to the 'Exchange Shipping Fees' section in the 'Return & Refund Policy.